Privacy Policy



Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.


What is a Privacy Policy?

Under data protection law (General Data Protection Regulations GDPR May 2018) you, as a customer of S & C Window Repairs Ltd, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy Policy.


Who We Are

We are S & C Window Repairs Ltd, email address, 07581081636.  The Business Directors are Steve and Clare Olley.


The Personal Data We Process and What We Do with It

Personal data is information about you which identifies you, such as your name, address and contact details. We use this information to contact you and complete the work required.  We only collect data which is required to provide the service to you.   We never disclose or sell your personal information to other organisations or individuals.


Retaining Your Personal Data

As a customer of S & C Windows Ltd we retain your personal data in relation to the guarantee for the work provided, this is 10 years for replacement double glazed units.  Records for all other customers, who we have completed work for, will be retained for a minimum of 6 years, for financial record purposes.


Your Rights

As we process your personal data, you have certain rights. These are:

–       A right of access

You may request a copy of your data at any time. Please make such a request in writing or by email. Please provide the following information: your name, address, telephone number, email address and details of the information you require.


–       A right of rectification

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.


–       A right of erasure

If you believe we should erase your data, please contact us.


–       A right to restrict processing

If you wish us to stop storing or using your data, please contact us,


Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.


Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay, explain to you the nature of the breach and the steps we are taking to deal with it.


Should You Wish to Complain

You can contact the Information Commissioners Office (ICO) via their website: or by phone on 0303 123 1113 should you wish to make a

complaint about the way we are processing your personal data.



May 2018

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